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FAQ's

Our frequently asked questions database.

If you do not see the answer to your question below, please email us or start a Live Chat and we will try to assist.

HAIR SAMPLE TESTING

Can I complete a hair test on a child?

Children can complete a hair sensitivity test once they reach 5 years old. This is due to the changes in their immune system, the importance of eating a varied diet and because infants have not yet built up their full tolerance levels to items and this could highlight false positives in their test results. However it is up to the parents or guardians if they would still like to proceed knowing this.

How do I take a hair sample?

The safest way to take a hair sample is to ask someone else to help you. First brush your hair upwards to reveal the root area at the back of the head, then holding a small amount of hair between the finger and thumb, cut the hair as close to the scalp as possible (without drawing blood). If you do not have anyone to help you, using a mirror may help ensure you avoid injury.

I am trying to redeem a coupon code.

You must use the correct code in the cart area of this site. Please ensure that you have the correct product in the cart and have not copied the code and included any additional spaces, letters or numbers. Once you have entered the code, press apply and the code will be redeemed.

THIRD PARTY CODES: If you are redeeming a code from a third party website you MUST add the product from the page link on your confirmation email from that company. Products from our main site will not work with your redemption codes. Ensure you are using the correct redemption code as advised by that company.

My hair is dyed, will this affect the result?
No, the test is completed on the composition of the hair sample so hair colouring will have no effect on the result.
How much should postage cost?

 

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. Please find a suitable posting solution. For more information please visit our International Service page.

What's included in my test?

Your test results will include only those showing a sensitivity level of 85% or over. After performing thousands of tests, we have found 85% to be the point at which symptoms begin to develop from an intolerance. 

My hair is very short, can you still complete the tests?

The hair sample does not have to be from the head; we can test hair from any part of the body including leg, arm or chest.

How much hair do I have to provide?

Only a small amount – 5 individual strands of hair. We do not require clumps of hair.

What if i'm not satisfied?

We pride ourselves on our 99.6% customers satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues.

I have not purchase from the internet before, how can I be certain you will complete the test?

We are a verified company with Paypal, we use them as they guarantee you against internet fraud. We include our address on the Paypal receipt, email address and phone number so you can contact us if you have any concerns.

Why are your prices so low?
We keep our costs low and we email our reports saving on postage and stationery. This enables us to offer such a comprehensive and accurate test at the price offered.
Is there anything additional to pay?

At present, you have to pay the cost of the postage back to your nearest local postal centre. Please ensure the correct postage amount has been paid as we are not liable for any extra charges. You are also able to upgrade to receive your results within 48 hours of receipt at our labs.

Can you complete the test on animals?

According to vets, animals, especially dogs, can suffer greatly from intolerances. Following requests from several vets (and pet owners) we have designed a test specifically for dogs and cats. You can order the test in the normal manner.

Where are the tests processed?

All tests are processed at our testing facility in the UK. Once the hair sample has been received at our UK testing facility you will receive your results within 7-10 working days. The full process from purchase to receiving results can take up to 21 days depending on post.

How do I order intolerance testing from you?

Tests can be ordered online through this website using our secure checkout. If you have any questions please don’t hesitate to contact us via our live chat 24 hours a day Monday-Friday.

What if no intolerances show up on my results?

Although this is very unlikely, occasionally a sample will show you have no high level intolerances. This means that you are not suffering with food or non food intolerances, but you could benefit from a Toxic Metal or Nutritional test.

What is Bioresonance?

 

Bioresonance therapy is a complimentary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use in over 26 different countries

 

What machinery tests my sample?

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

What accreditation does your equipment have?

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC

Where are the tests completed?

Test are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

How long have you been offering this service?

We have been a market leader in offering complimentary medical therapy since 2008 and have continued to invest in the latest equipment and training to ensure we provide our clients with the best possible service and value for money.

Where is the test recognised?

For a full list please see our International Service page, with more countries added every year. Our tests are available directly through our websites and as part of the regular complementary medical diagnosis for over 131 Doctors and practitioners Worldwide.

BLOOD SAMPLE TESTING

Can I complete a blood test on a child?

Whilst we do allow children from the age of 2 and above for blood allergy and intolerance testing there is evidence that allergies are not fully developed until the age of 7. Please check with a medical professional before purchasing.

How do I take my blood sample?

Your sample instructions are found with your kit. However, click here to read instruction to help you with your blood spot testing.

I'm trying to redeem a coupon code

You must use the correct code in the cart area of this site. Please ensure that you have the correct product in the cart and have not copied the code and included any additional spaces, letters or numbers. Once you have entered the code, press apply and the code will be redeemed.

THIRD PARTY CODES: If you are redeeming a code from a third party website you MUST add the product from the page link on your confirmation email from that company. Products from our main site will not work with your redemption codes. Ensure you are using the correct redemption code as advised by that company.

How long should I leave my blood sample to dry for?
To ensure your results are accurate, your blood sample needs to be completely dry before packaging. If stored in a cool, dry place, it will be ready to be folded after approximately 5 hours. We do not recommend speeding the drying process through any other means.
Does it hurt to take a blood test?

We provide you with two FDA approved lancets, which are designed to give you a very small prick to start the blood flow. It’s exactly the same as a pin prick and if administered correctly, will not hurt.

What should I do if my blood clots too quickly?

We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood onto the card.

What happens if I don't fill all five spots?

Click on the LiveChat button on our website (open Monday to Friday, 24 hours a day) and we will arrange for new lancets and a new card to be sent immediately. This will cause a delay in your testing process so we recommend following the instructions carefully the first time you test

Can you complete the test on animals?

Unfortunately, we cannot carry out our blood tests on animals due to the different types of antibodies and risk of lab contamination.

Can you take the blood test if you have a blood born disease like HIV or hepatitis?

Unfortunately we cannot accept blood samples that have any viruses.

Can the blood or hair test be carried out if you're pregnant?

You can do still complete a hair test, however for accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after childbirth.

Will medication affect my test results in anyway?

Unfortunately, as there is a large variety in medication it may affect your samples. Antihistamines have been shown to have an affect on results, we advise stopping antihistamine use for 3-5 days before taking your sample. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

Can you test for coeliac disease?

We do not test for coeliac disease, however we can test for gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your Practitioner

Can I find out if I have coeliac disease with one of your tests?

A reaction to gluten or wheat in our tests does NOT show the presence of coeliac disease. In order to test for coeliac disease you should speak to your GP. The blood testing usually carried out is total IgA and IgA tissue transglutaminase antibody (tTG).

Where are the samples tested?

Both the blood and hair samples are tested at our centre based in UK. Once the sample has been received at our testing facility you will receive your results within 7-10 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice. These are a set of principles intended to ensure the quality and integrity of non-clinical laboratory studies such as ours.

My results don't show any intolerances or allergies yet I have uncomfortable symptoms, how can these results be correct?

In the unlikely occurrence of zero results on your allergy and intolerance test, we would recommend speaking visiting your GP to help you understand your symptoms and their root cause.

If I am on Xolair injections for asthma, will it affect the testing?

Research has suggested it directly affects the IgE pathway so we would suggest if you are on injections that you do not order a blood test.

Coronavirus: Covid-19 & ALLERGY TEST

Is it safe for me to take one of your allergy and intolerance tests?

Absolutely. We’re cleaning our facilities regularly, particularly our labs. Our Technicians and staff are adhering to the strictest standards of hygiene, cleaning hands on a regular basis and making constant use of hand sanitising stations located throughout the building. The only physical thing we send to you are blood testing kits which are handled with the strictest of hygiene controls. Your results are sent via email so nothing further will be physically sent from our building.

Can I take a test if I have tested positive for or suspect I have Covid-19?

As with any infectious disease, we ask that you do not submit samples while still infected. In this particular case, we ask that you complete the recommended isolation period before submitting your sample for testing.

Will the ongoing pandemic affect the time it takes me to receive my results?

There may be a small delay in the time it takes us to process samples, but currently we still expect to be able to deliver results within the 3 days we advise in normal circumstances.

Will my results be affected if I have an undiagnosed case of Covid-19?

Covid-19 has no effect on your results. You can still be confident in the continued accuracy of the results your receive.

Can I Still Contact Allergy Test?

Yes, you can still contact us via LiveChat on our website or via email at [email protected] To prevent potential spread within the business which could impact our ability to operate, our customer service team are working from home and will endeavour to respond to your as soon as possible.

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